Ginesys wins “Best Quality Customer Service Enabler” Award 2018

Ginesys, India’s leading solution provider for Retail Software won the award for “Best Quality Customer Service Enabler” at the India Retail Congress 2018, Gurgaon. 

The Indian Retail Congress is an initiative by Franchise India to culminate its years of knowledge of working with over 2500 Indian and International retailers in their growth. Franchise India is Asia’s largest integrated franchise solution company since 1999. 

The coveted award was presented to Ginesys for the Best Quality Customer Service Enabler. This award is ranked on the basis of product capability, the efficiency of delivery and customer service, all of which are defining characteristics of the perfect Retail ERP Solution. 

Ginesys is an end-to-end software solution provider for the retail value chain. Since inception, Ginesys has been investing in qualified manpower, robust learning environment empowered with best-in-class infrastructure, which in turn have led to very high customer satisfaction index. The Ginesys Centre of Excellence facility in Kolkata serves as a backbone for delivering outstanding Service Value to its customers. Ginesys is constantly evolving in its products according to the industry needs. Over the years, the company’s excellent in-house after sales support has kept its customer retention rate in the high 90s. Its ability to fine-tune its offerings with the GST tax regime helps safeguard its customers from regular business activities without any hindrance.

It was also a proud moment for us as our clients were also recognized with various awards in different categories:

•    Mr. Lalit Agarwal, V-Mart – Retail Leader of the year 

•    Mr. Manohar D. Chatlani, Soch Apparels - Lifetime Achievement Award

•    Being Human Clothing ( Mandhana Retail ) - Customer Loyalty Initiatives of the Year 

It is an ecstatic moment for all of us and we wish you more success ahead!